Ariam delves into how HR can drive impact for colleagues, customers and society, integrating advocacy across both customer services and employee policies. She shares how her international career and background in change consulting have shaped her leadership at TSB, highlighting the bank’s support for victims of domestic abuse and initiatives for colleagues with caring responsibilities.
Ariam explores how inclusion at TSB is embedded into business performance and introduces the bank’s Do What Matters plan - its ESG framework shaped by colleague voices, turning purpose into practical action on issues from financial confidence to environmental responsibility. Her passion for tackling economic inequality underpins her work, directly aligned with TSB’s purpose to build money confidence for everyone, every day.
Ariam shares how listening, connection and empathy have been the foundation of her leadership, enabling innovation, engagement and community in an age of technology and remote work, reminding HR leaders that human connection is where transformation begins.
Thank you to HEX Talent & Development for sponsoring this episode
HEX is a people performance consultancy dedicated to helping individuals, teams, and organisations reach their full potential.
Founded by Tom Emery, HEX isn’t just another learning provider - they offer the complete package. Their services include deep individual and team coaching, leadership development, facilitation of team events, and broader HR consultancy.
With extensive C-suite experience and years of working with CEOs and senior leaders across multiple industries, HEX’s experts bring insight, challenge, and thought leadership to every engagement.
Their CHRO Impact Framework for developing high-performing senior leaders is tried and tested, forming the foundation of Tom’s Amazon best-selling book, People People: Reach Your Full Potential as a CHRO.
Above all, HEX brings passion, challenge, and joy to all their clients. Discover more by visiting hex-development.com
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Are you looking for your next great read that inspires you and helps your work?
Each month we recommend a book that challenges, motivates and uplifts, every pick is selected to spark meaningful conversations and personal growth.
Our September Book of the Month is People People: Reach Your Full Potential as a CHRO, by Tom Emery.
It’s a refreshingly honest companion for any CHRO who’s ever wondered, “Am I truly making a difference?” Through the story of Joanna, a seasoned HR leader at a crossroads, it unpacks both the loneliness and potential of the role, guiding you through a CHRO Impact framework.
It’s not a dry leadership manual; it’s full of real-world tools you can bring straight into your leadership. If you’ve ever questioned your path, this book reminds you there’s a way forward - and it starts with purpose, courage and connection.
Head to UpliftingPeople.com to grab a copy, and we hope you enjoy this month’s Uplifting Book!
